Free
$0/month
For stores starting out with automated support.
- 100 conversations/month
- Chat and voice
- Starter prompts
- Theme App Extension embed
AI Chat & Voice · Built for Shopify
Smarter support, shipped.
Supnex deflects common customer questions before they reach your inbox — answering in chat or voice, grounded in your store's real product data.
Built for ShopifyListing review in progress
- Glow
- Harvest
- Atlas
- Nordic
- Hudson
- Verdeau
“Supnex handles the repeat questions we used to answer ten times a day. Now our team focuses on the hard ones.”
Still answering the same questions every day?
The same 4–6 questions arrive hundreds of times a month. Each one pulls your team away from the shoppers who actually need help.
- Where is my order?
- How do I return this?
- Do you ship to my country?
- Is this in stock in my size?
- When will it arrive?
- Can I change my address?
Grounded answers. In chat and voice.
Purpose-built for Shopify. Every response comes from your store's real data — not a generic model guessing.
admin.shopify.com/supnex/conversations
Grounded, not hallucinated
Every answer pulls from your live catalog, cart, orders, and policies via Shopify's Storefront MCP.
ConfigureKnowledge Base
Train Supnex with your store's content to improve answer accuracy.
5Sources2,413Data points2h agoLast trained94%Accuracy scoreChat and voice, co-equal
Real-time voice powered by LiveKit and ElevenLabs. Toggle chat or voice independently from your settings.
Artisan GoodsPowered by SupnexChatVoiceAssistant speakingWhat sizes do you have in the linen shirt?voiceSupnex AIvoiceWe carry XS through XXL — XS, S, and M are in stock now.Cart actions with approval
Supnex can add, remove, or update items. Shoppers confirm every change before it applies.
Per-page context
The widget knows what product, collection, or cart the shopper is on. No repeating yourself.
Live in about 5 minutes.
- 01
Install from the Shopify App Store
One click. No snippet paste, no theme fork, no dev involvement.
- 02
Enable the theme app embed
Toggle Supnex on in your theme editor. The widget drops in everywhere.
- 03
Set your branding and go live
Logo, 8 color tokens, starter prompts. Pick a preset or tune every value.
admin.shopify.com/supnex/onboarding
Your widget. Your brand.
8 core tokens. 12 presets. One line of config. The launcher and chat panel adopt your store's look — not ours.
admin.shopify.com/supnex/settings
Configure
Widget Settings
Control how Supnex appears and behaves on your storefront.
Features
Chat responses
Answer questions via text in the chat widget
Voice support
Let customers speak their questions aloud
Order tracking
Auto-answer order status & shipping questions
Returns flow
Guide customers through the return process
Proactive messages
Greet visitors after 30 seconds on product pages
Emoji in responses
Allow AI to use emoji in chat replies
Human handoff
Escalate to your support team when AI can't help
Appearance
Brand color
Primary color used in the widget chrome
Widget position
Where the launcher button appears
bottom-rightbottom-left
Language
Primary language for responses
Live Preview
They manage support. Supnex reduces the need for it.
| Feature | Gorgias | Zendesk | Tidio | Supnex |
|---|---|---|---|---|
| Automation | partial | limited | basic | full, grounded |
| Voice support | — | limited | — | real-time, first-class |
| Pricing | $10–$360/seat | $55–$115/agent | per conversation | Free + $19/mo |
| Setup | complex | complex | easy | ~5 minutes |
| Shopify focus | good | generic | basic | purpose-built |
| Cart actions | — | — | — | approval-gated |
Try it on a real storefront.
A quick look at the widget answering a real shopper question on a real product page.
Replace a part-time support hire for $19/month.
No per-seat or per-ticket pricing. Cancel anytime from your Shopify admin.
Pro
$19/month
7-day free trial. Billed through the Shopify billing API.
- Unlimited conversations
- All widget theming
- Per-page context awareness
- Cart actions with approval
- Billed through Shopify
No per-seat or per-ticket pricing. Cancel anytime from your Shopify admin.
Questions shoppers — and merchants — ask.
Is it reliable?
Answers are grounded in your real Shopify catalog, cart, and order data via Shopify's Storefront MCP — not made up. Cart changes always require approval.
Does it replace my team?
No — it handles the repeat questions (order status, shipping, returns policy, product questions) so your team focuses on the hard ones.
What if it gives wrong answers?
Responses come from your store's live data. For cart actions, the shopper approves the change before it happens. You can disable voice or chat independently if you want to start small.
How long does setup take?
About 5 minutes. Install from the Shopify App Store, enable the theme app embed, set your brand colors — it's live.
Can I match my store's look?
Yes — 8 color tokens plus logo, name, and tagline. Pick a preset or tune every value. Changes are live instantly, no theme edits required.
Ready
Smarter support, shipped.
Free to start. Pro is $19/month with a 7-day trial. Billed through Shopify.