Starter
$79/mo
billed annually
✓ Setup waived
- 1,000 chats
- 50 voice min
- 1 language (English)
- 3 concurrent calls
- Basic RAG — FAQs & policies
- Shopify widget
- Email escalation
- Monthly performance report
Chat & Voice · Built for Shopify
Smarter support, shipped.
Supnex deflects common customer questions before they reach your inbox — answering in chat or voice, grounded in your store's real product data.
Still answering the same questions every day?
The same 4–6 questions arrive hundreds of times a month. Each one pulls your team away from the shoppers who actually need help.
- Where is my order?
- How do I return this?
- Do you ship to my country?
- Is this in stock in my size?
- When will it arrive?
- Can I change my address?
Built for ShopifyListing review in progress
What Supnex Does
Grounded answers that act with confidence.
Purpose-built for Shopify. Every response comes from your store's real data — not a generic model guessing.
admin.shopify.com/supnex/conversations
Grounded responses, backed by store data.
Supnex answers using verified Shopify catalog, policy, cart, and order context through Storefront MCP, so shoppers receive reliable responses instead of speculative output.
admin.shopify.com/supnex/knowledge
Approval-gated cart actions
Supnex can add, remove, or update cart items, but every change is shopper-approved before checkout is affected.
Real-time page context
Supnex adapts to each product, collection, and cart state instantly, so buyers never need to repeat what they are viewing.
Your widget. Your brand.
8 core tokens. 12 presets. One line of config. The launcher and chat panel adopt your store's look — not ours.
They manage support. Supnex reduces the need for it.
| Feature | Gorgias | Zendesk | Tidio | Supnex |
|---|---|---|---|---|
| Automation | partial | limited | basic | full, grounded |
| Voice support | — | limited | — | real-time, first-class |
| Pricing | $10–$360/seat | $55–$115/agent | per conversation | from $79/mo annual |
| Setup | complex | complex | easy | easy |
| Shopify focus | good | generic | basic | purpose-built |
| Cart actions | — | — | — | approval-gated |
Plans that grow with you.
Save up to 30%
★ Recommended
Grow
$199/mo
billed annually
✓ Setup waived
- 3,000 chats
- 200 voice min
- English + Spanish
- 10 concurrent calls
- Shopify orders & tracking
- Live product discovery
- Cart management
- Slack + email handoff
- Analytics dashboard
- Quarterly agent training
- 2 agent voice options
- Everything in Starter
8-hour live support
Business
$349/mo
billed annually
✓ Setup waived
- 6,000 chats
- 500 voice min
- 32 languages
- 20 concurrent calls
- 10 agent voice options
- Orders mgmt — track & return
- Slack, email + WhatsApp
- Advanced analytics dashboard
- Monthly agent training
- Priority support
- Custom branding
- Everything in Grow
24/7 live support
Enterprise
Custom
- Custom volume
- Custom minutes
- All languages
- Custom concurrent limit
- CRM & systems integration
- Personalized agent voice
- Daily/weekly agent training
- Phone + SIP support
- Custom guardrails & analytics
- Dedicated support team
24/7 dedicated support
Overage & Add-ons
More when you need it.
Per-plan usage rates, prepaid top-up packs, and optional feature upgrades.
Chat
Included chat volume and per-chat overage by plan.
| Plan | Included | Overage |
|---|---|---|
| Starter | 1,000 | $0.015 / chat |
| Grow | 3,000 | $0.012 / chat |
| Business | 6,000 | $0.010 / chat |
Top-up packs
1,000 chats$12
5,000 chats$50
Voice
Included voice minutes and per-minute overage by plan.
| Plan | Included | Overage |
|---|---|---|
| Starter | 50 min | $0.22 / min |
| Grow | 200 min | $0.18 / min |
| Business | 500 min | $0.14 / min |
Top-up packs
100 minutes$22
300 minutes$60
Feature Add-ons
Add to any plan. Cancel anytime.
- WhatsApp integration+$29/mo
- Advanced analytics+$49/mo
- Agent training (extra)+$99/mo
- Custom voice+$39/mo
- Phone support+$79/mo
- SIP support (advanced)+$149/mo
Common questions, answered.
What is Supnex?
Supnex is a chat and voice support platform for Shopify stores. It helps automate repetitive customer questions using your store's products, policies, FAQs, and other connected data.
Is it reliable?
Supnex answers using your connected Shopify products, policies, FAQs, and store data to provide accurate, store-specific support. If something is unclear, the agent can escalate instead of guessing.
Does it replace my team?
No, Supnex handles repetitive customer questions like shipping, product discovery, returns, and order support so your team can focus on higher-value customer conversations.
How does setup work?
Supnex currently offers a guided onboarding process. Most merchants start with a live demo, choose a plan, complete onboarding, connect their Shopify store, and then launch after setup and testing.
Can I match it to my brand?
Yes, you can customize the Supnex widget with your logo, colors, store name, prompts, chat style, and voice settings to match your brand experience.
How do I get started?
You can start by booking a live demo with the Supnex team. We'll walk through your store, discuss your support needs, recommend the right plan, and guide you through onboarding and setup.
Ready
Ready to ship smarter support?
Start with Starter at $79/month billed annually or $99/month billed monthly, with chat and voice included. Billed through Shopify.