Privacy Policy

1. Introduction

Codynex ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Supnex service and website (supnex.app).

2. Information We Collect

We may collect information about you in a variety of ways:

• Personal Data: Name, email address, company name, phone number when you register or contact us
• Shopify Data: With your consent, we access your Shopify store data (products, customers, orders) to provide the Supnex service
• Usage Data: Log files, IP address, browser type, pages visited, time spent on pages
• Cookies: We use cookies to improve your experience and track preferences

3. How We Use Your Information

Supnex uses the information we collect to:

• Provide, maintain, and improve the Supnex service
• Process your subscription and send billing information
• Send transactional emails and customer support responses
• Personalize and improve your experience
• Monitor and analyze usage trends and effectiveness
• Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share information with:

• Service Providers: Third parties who assist us in operating our service (hosting, analytics, payment processing)
• Legal Requirements: When required by law or in response to legal process
• Your Consent: With your explicit permission for other purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the following rights:

• Right to access your personal data
• Right to correct inaccurate data
• Right to delete your data (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to opt-out of marketing communications

To exercise any of these rights, please contact us at privacy@codynex.com.

7. Shopify Data

Supnex accesses your Shopify store data solely to provide automated customer support. You control what data we access through Shopify's OAuth authorization flow. You can revoke our access at any time through your Shopify app settings.

8. Cookies

We use cookies to enhance your experience. Most web browsers accept cookies by default. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

10. Children's Privacy

Supnex is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware of such collection, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Codynex, Inc.
Email: privacy@codynex.com
Website: codynex.com